Refund policy

Returns & Refunds

Our Commitment

At WHYTELUXE, we want you to love your handbag. If your purchase is not quite right, we offer a simple and straightforward returns process designed to give you confidence when shopping with us.

Our Return Window

You may request a return within 30 days of receiving your order.

For online purchases, your statutory consumer rights remain unaffected. Nothing in this Returns Policy limits or replaces your rights under applicable UK consumer law.

Return Conditions

To be eligible for a return, your handbag must be:

Unused and unworn
In its original condition
Returned with all original tags and labels attached
Returned with the original packaging and any included accessories
Free from marks, damage, makeup, perfume, smoke, or other odours
Accompanied by your order number or proof of purchase

All returned items are subject to inspection. We reserve the right to refuse a return or reduce the refund where an item has been used, worn, damaged, or handled beyond what is reasonably necessary to inspect the product.

Items That Cannot Be Returned

Unless faulty or otherwise required by law, the following items are not eligible for return:

Personalised or custom-made handbags
Items clearly marked as final sale
Gift cards

Sale items may be subject to separate return conditions, which will be clearly stated at the time of purchase.

How to Request a Return

To start a return, please contact us at contact@whyteluxe.com within 30 days of receiving your order.

Please include:

Your order number
The item you wish to return
The reason for your return

We will provide you with the relevant return instructions and, where applicable, a return authorisation.

Please do not send an item back without following our return instructions first.

Once your return has been approved:

Carefully repackage the handbag in its original packaging.
Ensure the item is securely protected for transit.
Send the parcel using a tracked delivery service.
Keep your proof of postage and tracking information until your return has been completed.

Return Shipping Costs

Unless the item is faulty, damaged, incorrect, or otherwise required by law:

UK customers are responsible for the cost of returning an unwanted item.

We strongly recommend using a tracked delivery service. WHYTELUXE cannot be held responsible for returns that are lost or damaged in transit where the customer has not used an appropriate tracked service.

If you receive an incorrect, damaged, or faulty item, please contact us and we will provide appropriate assistance, including covering reasonable return shipping costs where applicable.

Refunds

Once your returned item has been received and inspected, we will process your refund to the original payment method.

We aim to process approved refunds within 5–10 working days of receiving the returned item. Your bank or payment provider may require additional time for the funds to appear in your account.

You will receive an email confirmation once your refund has been processed.

Where applicable, the original standard delivery charge will be refunded in accordance with applicable UK consumer law. Additional delivery upgrades are generally non-refundable.

Exchanges

If you would like to exchange your handbag for another colour or style, please contact us at contact@whyteluxe.com.

Exchanges are subject to availability. If your preferred item is unavailable, we may offer a refund or another suitable solution.

Damaged, Incorrect or Faulty Items

We carefully inspect every WHYTELUXE handbag before dispatch. If your order arrives damaged, faulty, or incorrect, please contact us as soon as possible at contact@whyteluxe.com.

Please include:

Your order number
A description of the issue
Clear photographs showing the damage or fault
Photographs of the packaging where relevant

We will assess the issue and arrange an appropriate solution, which may include a replacement, repair, or refund, in accordance with your statutory consumer rights.

Important Information

Your statutory rights are not affected by this Returns & Refunds Policy.

Nothing in this policy affects your rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or any other applicable consumer protection legislation.