Shipping & Delivery

Processing Time

At WHYTELUXE, every order is carefully checked, prepared and packaged before dispatch.

Orders are usually processed within 1–3 working days, Monday to Friday, excluding UK bank holidays.

Once your order has been dispatched, you will receive a confirmation email containing your tracking information.

Please note that processing time is separate from the delivery time selected at checkout.

UK Delivery

We currently offer UK delivery 

Free standard delivery is available on all orders 

Delivery times are estimates provided by the carrier and are not guaranteed. Delays may occasionally occur due to circumstances outside our control.

International Shipping

We currently offer international shipping on request.

To enquire about international delivery, please contact us at contact@whyteluxe.com and include:

• Your delivery country

• The WHYTELUXE items you would like to purchase

We will provide you with a personalised shipping quote and an estimated delivery timeframe.

International delivery times and shipping costs vary depending on the destination.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

You can use the tracking number provided to follow your parcel through the relevant delivery carrier's tracking service.

Please allow some time for tracking information to update after your order has been dispatched.

Shipping Address

Please ensure that your delivery address is complete and accurate before placing your order.

WHYTELUXE cannot be held responsible for delays, failed deliveries, or additional delivery costs resulting from incorrect or incomplete address information provided by the customer.

If you realise that you have entered an incorrect address, please contact us as soon as possible at contact@whyteluxe.com. We will do our best to assist you, although we cannot guarantee that an address can be changed once an order has been dispatched.

Customs, Duties & Taxes

For international orders, the customer is responsible for any customs duties, import taxes, handling fees or other charges imposed by the destination country.

These charges are not included in the WHYTELUXE shipping fee unless expressly stated otherwise.

Any customs or import charges are the responsibility of the recipient. WHYTELUXE cannot be responsible for delays caused by customs authorities.

Delivery Issues

If your order has not arrived within the estimated delivery timeframe, please contact us at contact@whyteluxe.com.

Please include your order number so that we can investigate the delivery with the relevant carrier.

For tracked deliveries, we may need to allow the carrier's recommended delivery investigation period to pass before a formal investigation can be opened.

Undeliverable or Returned Packages

If a parcel is returned to WHYTELUXE because of:

• An incorrect or incomplete delivery address

• Failed delivery attempts

• Failure to collect the parcel

• Refusal of delivery

we will contact you to discuss the available options.

Additional shipping charges may apply if you request the order to be resent.

Where an order is returned to us and you request a refund, any applicable delivery or return costs may be deducted where permitted by applicable law.

Questions About Delivery?

If you have any questions about your order or delivery, please contact us at:

Email: contact@whyteluxe.com

We are here to help make your WHYTELUXE experience as smooth and seamless as possible.